SHIPPING & RETURNS

SHIPPING

At Kyushi, we hand-make every product in small batches and ship with care so your skincare product(s) arrive(s) fresh and on time.

UK mainland orders are delivered by DPD – the UK’s leading parcel carrier – with next-day service on most addresses. International orders are shipped via FedEx or UPS with tracked, insured service.

Shipping Rates

Destination Order Value Cost

UK Mainland Under £100 £5 (incl. VAT)

UK Mainland £100+ FREE

International All orders Calculated at checkout

For international quotes or specific requests, email [hello@kyushi.co.uk].

UK Delivery Promise (DPD)

  • Order before 12:00 PM → dispatched same day → next-working-day delivery.

  • Working days ( does not include weekends & bank holidays).

  • Orders after 12:00 PM or on non-operational days are processed the next working day.

Remote postcodes or high demand may add 1 extra day – we’ll notify you instantly.

International Delivery (FedEx/UPS)

  • 3–7 working days depending on destination (subject to change)

  • Full tracking included.

  • Duties/taxes may apply – payable by recipient.

Tracking & Flexibility

  1. UK (DPD) – Email & text with 1-hour delivery slot + reschedule/safe-place options.

  2. International (FedEx/UPS) – Tracking link sent on dispatch.

Live tracking available via the carrier’s app or website.

Sustainability

DPD’s UK fleet includes electric vehicles and carbon-neutral routes. International partners are selected for low-emission operations – aligned with Kyushi’s eco-conscious ethos.

Need Help?

  • Check your order status in My Account.

  • Contact us at [hello@kyushi.co.uk] – we reply within 24 hours.

+ Shipping outside of the United Kingdom

As the product is being purchased from outside the your country there maybe some import duties to pay depending on the port or entry. It is the ‘importer’, in this case the customer, that has to cover any duties levied by the US Border and Customs. We recommend you visit the US Customs and Border Protection site www.cbp.gov/trade/basic-import-export/internet-purchases for more information on this if you are in the US. Or your countries own customs information, as we find our feet after Brexit. Kyūshi will dispatch with as clear information as possible on the declaration forms to make this process as easy as possible and it will be delivered to you via the International Postage Service.

+ Preparation of your product and delivery

To ensure all of our oils arrive to you as fresh as possible we blend all Kyūshi oils by hand in small batches to ensure we maintain the authenticity of our unique formulas. Very occasionally due to circumstances out of our control we may need a little more time to produce your product. It is very rare that there would be a delay in your product arriving to you; however, if there ever is an issue resulting in a delayed dispatch of your product we will contact you immediately. You will then be given the option of splitting your order and dispatching your products separately. Under these circumstances any extra delivery charges incurred by the splitting of your order will be free of charge.

 

RETURNS

Please note: refunds, replacements or exchanges cannot be made on any items returned in a non-saleable condition.

If the item was received as a gift it can be returned or exchanged for a gift card provided you have a gift receipt as proof of purchase.

Refunds can only be made to the original credit or debit card on which the gift was purchased.

If an item is faulty for any reason please let us know by email with a photo of the damaged product. We will then provide you with a postal address. The item must be returned within 14 days by recorded delivery. All costs incurred by you will be credited to your account and the product replaced free of charge.

You do have the right to cancel your order but no later than 14 day from receipt. Please send us an email at www.kyushi.co.uk we will provide you with a return address. Please return the item in its original, unopened and unused condition.

If a product you have ordered is damaged, please let us know immediately and within 15 days of purchase at the latest. We’ll gladly offer a full refund, including postage. Please quote your name and order number when emailing alice@kyushi.co.uk providing details of the damage, including any photos if applicable. Once the item has been returned, a refund usually takes 3 to 5 business days to be credited back to your credit card or original payment method.

If a product you have ordered is unsatisfactory for any reason (we really hope this is not the case!), you can return it to us within 15 days of purchase for a replacement or full refund, including postage. Products must be unused, unopened and in the same condition that you received it. Customers are responsible for return shipping – please contact us at alice@kyushi.co.uk for return instructions and retain proof of postage. Once your return is received, we will send an email notifying you that we have received it and we’ll send you a replacement or refund, whichever you prefer. A replacement is sent free of charge or a refund usually takes 3 to 5 business days to be credited back to your credit card or original payment method.